As an admin, you can send password reset emails to reset the login passwords for other admins, applicants, reviewers, and recommenders you have on your site. You can also manually reset your own password on your account or ask support to manually reset the password on the account.
- Assisting a User with their Password Reset
- Reset your own Password
- Requesting a Manual Password Reset
An email will be sent out to the user in question notifying them that an administrator has requested that their password be reset on their account. A link is also provided to the user within the email to complete the password reset process. In order to send this reset request:
- Click on Manage your Site from the main navigation.
- Select Manage Users.
- Select users by checking the boxes next to their names.
- Click the Reset Password button.
Single Sign On Password Resets
You will not be able to reset passwords of users who registered through Single Sign On. In this case, ask the user to contact the site administrator for that application.
You can reset your own site password at any time. We recommend doing so at least every 6 months.
To reset your own password:
- Click on your account name in the top right-hand corner.
- Click Account Settings.
- Under Change Password, enter your current password and a new password.
- Click Save Changes.
For any accounts wishing to have their password reset manually, in order to assist the user we would request that they contact us privately at email@example.com. This will allow us to assist them further by providing a temporary password to be able to login. Due to security reasons we are required to provide the password reset directly to the user requesting it.
NOTE: It is important that there are no additional CC's or recipients on the email when the user contacts us.