Resetting a User's Password

Chris Quiroz -

As an admin, you can send password reset emails to reset the login passwords for other admins, applicants, reviewers, and recommenders you have on your site. You can also manually reset your own password on your account or ask support to manually reset the password on the account.

Resetting a User's Password

An email will be sent out to the user in question notifying them that an administrator has requested that their password be reset on their account. A link is also provided to the user within the email to complete the password reset process. In order to send this reset request:

  1. Click on Manage your Site from the main navigation.
  2. Select Manage Users.
  3. Select users by checking the boxes next to their names.
  4. Click the Reset Password button.

Resetting Your Own Password

You can reset your own site password at any time. We recommend doing so at least every 6 months.To reset your own password:

  1. Click on your account name in the top right-hand corner.
  2. Click Account Settings.
  3. Under Change Password, enter your current password and a new password.
  4. Click Save Changes.

Single Sign On Password Resets

You will not be able to reset passwords of users who registered through Single Sign On. In this case, ask the user to contact the site administrator for that application.

Manual Password Resets

For any accounts wishing to have their password reset manually, they will need to reach out to our support team by going to the Help tab on your site and selecting the field to fill out a Support Request Form.

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